FAQ

  • SHIPPING
We ship with Australia Post

We offer our customers the option of in-store pickup, through our Click & Collect service, or we can ship your products to your door via Australia Post. Shipping is calculated by Aus Post directly and is charged by packaged weight, either physical weight or cubic weight, whichever is greater.

Link to Aus Post delivery policy.

 

  • DELIVERY
No local delivery at this time

We offer our local customers a Click & Collect option at checkout if they need to keep moving,
but not a local delivery service at this time.

If you need your items delivered to your door enter your address at checkout and Aus Post will take care of the rest.

 

  • RETURNS
Proof of purchase required

If you have any concerns regarding your goods, services or sales please reach out and let us know.

We are available on the phone (07) 5443-2867 or email admin(at)betterbrewer(dot)com.au or feel free to pop your details in the form on the Contact page.

View our full Refund Policy here

 

  • CLICK AND COLLECT
24hr order processing

Your order will be ready to pick up in store within 24 hours.

The exception to this is orders placed after 12noon on a Friday and over the weekend and public holidays.

Customers will be notified when their orders are available for collection and will be required to show proof of purchase in order to collect goods.